Why do I need a professional Help Desk service, can’t my property management team take care of any resident issues?
You need a professional Help Desk service for two basic reasons.
1. To free up office staff to focus on resident satisfaction, not IT related issues.
2. To insure issue resolution in the fastest manor possible.
Mesh’s professional Help Desk service allows the residents and office management to have a dedicated customer care team who have been expertly trained to understand the network system Mesh Networks has installed at any given property. Mesh’s professionally trained Help Desk can help the resident resolve their issue in a timely manner. All known issues can be properly tracked and documented for proactive network health maintenance.
Will using the Mesh Networks professional Help Desk service require more ongoing capital investment?
No, using the Mesh Networks professional Help Desk service will not cost more money. In fact using Mesh’s professionally trained Help Desk service will save you money because you will not need to hire technical staff to help residents, or trouble shoot the network when an issue arises with a resident. It’s all done for you so the office staff can focus on resident satisfaction, not IT related issues.
What are the hours of operation for the professional Help Desk service?
The professional Help Desk hours of operation are 24/7, twenty four hours a day, seven days a week. Except certain holidays. Holiday closure days are as follows: Labor Day (first Monday in September), Thanksgiving Day (fourth Thursday of November), December 25th, and January 1st.
How does the professional Help Desk process work?
The professional Help Desk process has been carefully planned to insure resident satisfaction and the fastest resolution possible. Please see the process flow chart for details, click here.
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